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FAQ - Shipping and Refund

Shipping & Handling

Deliveries are made via GDex for domestic packages.

Shipping fees are as follows:

Domestic Order

RM15 for first 6kg to Peninsular Malaysia, RM1 for each additional kg.

RM25 for first 2kg to East Malaysia, RM15 for each additional kg.

Free Shipping within Peninsular Malaysia (except East Malaysia) for purchase above RM150 (single transaction).

We are glad to let you know that there is no minimum order required.

Domestic orders can be tracked at:

The processing time for orders is 3-5 business days. Delivery time within Malaysia is 3-6 days. Please keep in mind that during holidays or promotions, this time may vary. Thank you for your patience.

Returns & Refunds

Here at BMS Organics Online Store we strive to have you enjoy the shopping experience here. If you are unhappy in anyway please, we would absolutely love to hear it. If you have any issues with your purchase, or you receive damaged product(s), please call But if you unhappy in the slightest we would rather know about it. If you have an issue with your delivery, or to return a product or report a damaged product please call 1300 888 267, whatsapp us +6016 210 1033 or email us at [email protected].

14-Day Guarantee - Damaged Products

We always try our best to deliver products in perfect condition to you; should you receive any that are damaged or faulty do let us know within 14 days upon receiving the products for us to issue a replacement product free of charge.

Refunds will only be issued to order with products that are out of stock. Our online customer service team will inform you immediately if there is any out of stock products on your order list.